Refund Policy

Techspance provides custom professional technology services — including software development, design, cloud infrastructure, and consulting. Because our work involves the dedicated allocation of skilled labour, time, and expertise:

• Services are not "off-the-shelf" products and cannot be "returned"
• Completed work represents genuine intellectual and labour investment
• Our refund policy is structured accordingly to protect both clients and our team fairly

Non-refundable Deposits: An upfront deposit (typically 30–50% of the total project value) is required to commence work. This deposit is non-refundable as it reserves our team's capacity and covers initial project scoping, research, and setup.

Exceptions: If Techspance fails to commence work within 14 days of the agreed start date without prior notice, the deposit will be fully refunded.

If a Client chooses to cancel after work has commenced:

• Payment is due for all work completed up to the date of cancellation notice
• We will provide an itemised invoice for work done
• Any overpayment beyond work completed will be refunded within 14 business days
• All deliverables completed and paid for will be transferred to the client

Partial refunds are calculated based on the percentage of the project scope completed, assessed fairly by our project management team.

Milestone Sign-off: After delivering each milestone, clients have 7 business days to review and raise objections. Failure to respond within this window is treated as implicit acceptance.

Revision Requests: We offer up to 2 rounds of revisions per milestone at no extra charge, provided revisions fall within the originally agreed scope.

Post-Launch Bug Fixes: We provide a 30-day warranty on all deliverables. Bugs attributable to our code (not third-party services or client modifications) will be fixed at no additional cost.

A full or partial refund may be issued in the following situations:

• Techspance fails to deliver agreed milestones within 30 days of the contracted date without valid cause
• Deliverables fundamentally differ from the agreed and documented specifications
• Techspance terminates the engagement without cause before project completion
• Duplicate payment made in error

Refunds will not be issued for:

• Change of mind after work has commenced
• Delays caused by the Client (late feedback, missing assets, slow approvals)
• Dissatisfaction due to requirements that were not clearly specified at the project outset
• Third-party service failures (e.g., hosting providers, payment gateways, APIs)
• Completed work that was accepted (formally or through non-objection)
• Consulting, strategy, and advisory sessions already conducted

For monthly retainer or subscription-based engagements:

• Cancellations must be made with at least 14 days' notice before the next billing cycle
• No refunds are issued for the current billing period already commenced
• Unused hours from a monthly retainer do not roll over or become refundable

To request a refund:

1. Email info@techspance.com with the subject "Refund Request – [Your Project Name]"
2. Include your invoice number, reason for the request, and any supporting documentation
3. Our team will review your request and respond within 5 business days
4. Approved refunds are processed within 10 business days via the original payment method

For NGN payments, refunds are processed via bank transfer. For USD payments, refunds are issued via the original card or wire transfer as applicable.

We encourage all clients to contact us directly before escalating any payment dispute. Most issues can be resolved amicably through clear communication.

If a dispute cannot be resolved informally, it shall be handled per the dispute resolution procedures in our Terms of Service.

Filing a chargeback with your bank without first contacting us is a breach of this policy. We reserve the right to suspend services for clients who initiate unwarranted chargebacks.

This Refund Policy is governed by the laws of the Federal Republic of Nigeria. International clients acknowledge and agree to this jurisdiction.

Consumer protection provisions under the Federal Competition and Consumer Protection Act (FCCPA) 2018 apply where relevant.

For any refund enquiries or billing concerns:

• Email: info@techspance.com
• Address: Techspance, Ibadan, Oyo State, Nigeria
• Response Time: 1–2 business days