TECHSPANCE LTD is committed to delivering high-quality software, IT solutions, and consulting services tailored to client needs.
All projects are executed in line with agreed timelines, specifications, and professional standards.
Clients are expected to provide timely feedback and necessary resources to ensure smooth project execution.
2. Payment Policy
Payments are made in Nigerian Naira unless otherwise agreed.
For software and consulting projects, payments are milestone-based (e.g., deposit, interim payments, and final balance).
Full payment must be made before ownership of deliverables is transferred to the client.
Delayed payments may attract interest charges of five percent (5%) per month on the outstanding balance.
3. Return and Refund Policy
Due to the nature of digital and customized services, returns are generally not applicable once services have been delivered or software has been deployed.
Refunds are only considered under the following conditions:
If a client makes a duplicate payment by error.
If the Company is unable to initiate or deliver a project after payment has been received, and no work has commenced.
Refund requests must be made in writing within seven (7) days of the event giving rise to the claim.
Where partial work has been completed, refunds (if approved) will be prorated, with costs for completed work, expenses, or resources already committed deducted.
4. Project Cancellation Policy
A client may cancel a project by giving written notice.
Payments for work already completed up to the cancellation date remain due.
Deposits are non-refundable once work has commenced.
5. Revision and Change Policy
Reasonable revisions are allowed during project execution, provided they are within the agreed scope.
Major changes or new requests outside the original scope will require a separate quotation and may extend timelines.
6. Confidentiality Policy
All client information, documents, and data shared with the Company are treated as confidential.
The Company will not disclose client information to third parties without prior written consent, except where legally required.
7. Support and Maintenance Policy
Post-deployment support is provided for thirty (30) days for bug fixes and issues directly related to our work.
Long-term maintenance or additional support is offered under separate agreements or subscriptions.
8. Dispute Resolution Policy
The Company seeks to resolve all disputes amicably through dialogue and negotiation.
If resolution is not achieved, disputes shall be handled under the laws of the Federal Republic of Nigeria.
